Desk Flow IT respects your privacy. This policy explains what information I collect through this website, how it is used and the third party services involved.
Information you provide
When you use the contact form, you may provide your name, email address, phone number and details about your IT enquiry. I may also retain information you provide by phone or email. This information is used to respond to enquiries, discuss or provide services, prepare quotes, keep appropriate business records and meet legal obligations. Please do not include passwords, payment details or other highly sensitive information in the contact form.
Contact form processing
The contact form is processed by Web3Forms, which receives the submitted details and forwards the enquiry to Desk Flow IT by email. Web3Forms may process technical request and server-log information as part of operating and securing its service.
Google Analytics and Microsoft Clarity
This website may use Google Analytics 4 and Microsoft Clarity to understand how people find and use the site. These services may collect pages viewed, session activity, approximate location, browser and device information, referral source, clicks, scrolling and navigation. They may use cookies or pseudonymous identifiers. Form input content is not intentionally used for analytics.
Cookies and session analytics
Cookies are small files stored by your browser. Analytics services may set cookies to measure visits, sessions and website interactions. You can block or delete cookies through your browser settings, although doing so may affect some website features.
Sharing and overseas processing
I do not sell personal information. Information may be processed by Google, Microsoft, Web3Forms, hosting and email providers where necessary to operate the website and respond to you. These providers may process information outside Australia. Information may also be disclosed where required by law.
Retention and security
I keep enquiries and related business records only for as long as reasonably needed for service, administration and legal purposes. Reasonable steps are taken to protect information, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and questions
You may ask about personal information held about you, request a correction or raise a privacy concern. Email hello@deskflowit.com or call 0493 930 141.
Changes to this policy
This policy may be updated when website services or privacy practices change. The latest version will be published here with its updated date.