Computers & workstations
Troubleshoot slow crashing or unreliable desktops software and everyday workstation problems.
Explore this service
On-demand small-business IT support
in Melbourne.
A reliable IT person to call for one off problems defined projects and repeat on call support without a managed-services contract or enterprise overhead.
Small businesses need
someone reliable to call.
Designed for sole traders professional offices and small teams that rely on technology but do not need a full time IT department or managed services agreement.
Practical help, clearly explained.
Support is shaped around the problem in front of you, with a clear explanation of what is being changed and why.
Microsoft 365 & email
Help with users licences Outlook mailboxes Teams OneDrive calendars and account access.
Explore this serviceOffice WiFi & networks
Resolve dropouts poor coverage network access problems and unreliable office connections.
Explore this serviceShared printers & devices
Set up and fix printers scanners and shared office devices.
Explore this serviceNew employee setup
Prepare accounts email applications and devices so a new starter can get to work.
Explore this serviceSecurity & backups
Practical protection for accounts devices and important business files.
Explore this service
Flexible support for the
problem at hand.
Choose one off assistance focused project work or repeat on call support. There is no requirement to buy an ongoing package.
- One off assistance
- Defined project work
- Repeat on call support
- Same day where possible
Clear scope before
paid work begins.
Start with a free 5-minute phone check to explain what is happening. I’ll recommend the most practical next step, identify whether remote or on site help is appropriate and confirm the known price before beginning technical work.
Useful information to prepare
Note who is affected when the issue began any error messages and whether anything recently changed. Have the relevant device and account details available but do not send passwords through the contact form.
Support matched to the problem
Immediate troubleshooting can be handled ad hoc while larger setups migrations and improvements are scoped as projects.
Direct communication
You deal with Kris from the first conversation through to the fix and receive a clear explanation of the work completed.
Simple. Clear. Sorted.
From the first conversation to the final fix, the process stays straightforward.
Explain the business impact
Tell me what is not working who is affected and how urgently normal work needs to resume.
Agree on the approach
I recommend remote on site or project support and confirm the known pricing before paid work begins.
Resolve and hand over
I complete the agreed work test the result and explain any follow up actions.
Common questions.
What exactly does the $99 on site visit cover?+
The $99 is the total minimum charge for one ad hoc on site visit within the published service areas. It includes the local call out
Who is this service suited to?+
Sole traders professional offices and small teams that need capable IT help without employing an IT person or buying enterprise managed services.
Do I need a support contract?+
No. Request a one off fix engage Desk Flow IT for a defined project or call again whenever familiar support is useful.
Can you come to our office?+
Yes. On site support is available across the listed Melbourne service areas with remote help when suitable.