Privacy policy.

Desk Flow IT respects your privacy. This policy explains what information I collect through this website, how it is used and the third-party services involved.

Information you provide

When you use the contact form, you may provide your name, email address, phone number and details about your IT enquiry. I may also retain information you provide by phone or email.

I use this information to respond to enquiries, discuss or provide services, prepare quotes, keep appropriate business records and meet legal obligations. Please do not include passwords, payment details or other highly sensitive information in the contact form.

Contact-form processing

The contact form is processed by Web3Forms, which receives the submitted details and forwards the enquiry to Desk Flow IT by email. Web3Forms may process technical request and server-log information as part of operating and securing its service.

Google Analytics

This website uses Google Analytics 4 to understand how people find and use the site. It may collect information such as pages viewed, session activity, approximate location, browser and device information, and referral source. Google Analytics uses cookies and similar technologies, including identifiers used to distinguish users and sessions.

Microsoft Clarity

This website uses Microsoft Clarity to understand website interactions through features such as heatmaps and session analytics. Clarity may collect interaction data including clicks, scrolling, navigation and technical device or browser information, and may use cookies or pseudonymous identifiers. Form input content is not intentionally used for analytics.

Cookies and session analytics

Cookies are small files stored by your browser. Google Analytics and Microsoft Clarity may set cookies to measure visits, sessions and website interactions. You can block or delete cookies through your browser settings, although doing so may affect how some website features work.

You can learn more in the Google Privacy Policy and the Microsoft Privacy Statement.

Sharing and overseas processing

I do not sell personal information. Information may be processed by Google, Microsoft, Web3Forms, hosting and email providers where necessary to operate the website and respond to you. These providers may process information outside Australia. Information may also be disclosed where required by law.

Retention and security

I keep enquiries and related business records only for as long as reasonably needed for service, administration and legal purposes. Third-party providers apply their own retention practices. Reasonable steps are taken to protect information, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and questions

You may contact me to ask about personal information held about you, request a correction, or raise a privacy concern. Email hello@deskflowit.com or call 0493 930 141.

Changes to this policy

This policy may be updated when website services or privacy practices change. The latest version will be published on this page with its updated date.