Desk Flow IT
0493 930 141 Request a callback
Call 0493 930 141
On-demand small-business IT

A reliable IT person
when your business needs help.

Practical business IT support without contracts or enterprise overhead. Get help with a one-off problem, a defined project or repeat on-call support.

Ask about business IT support Call 0493 930 141
Who I help

Small businesses that need
someone reliable to call.

Designed for businesses that rely on technology but do not need a full-time IT department or a managed-services agreement.

01

Sole traders

Practical help that lets you get back to serving customers and running the business.

02

Professional offices

Support for the workstations, Microsoft 365, Wi-Fi and shared devices your office uses every day.

03

Small teams

A familiar local technician for troubleshooting, new starters and focused improvement work.

What I can help with

Everyday business IT,
handled properly.

On-site when hands-on work is needed, or remote when that is the fastest and most practical way to help.

01

Computers & workstations

Troubleshoot slow, crashing or unreliable PCs and laptops, software issues and everyday workstation problems.

02

Microsoft 365 & email

Help with users, licences, Outlook, mailboxes, Teams, OneDrive, calendars and account access.

03

Office Wi-Fi & networks

Resolve dropouts, poor coverage, network access problems and unreliable office connections.

04

Shared printers & devices

Set up and fix printers, scanners and shared office devices so the right people can use them.

05

New employee setup

Prepare accounts, email, applications and devices so a new starter can get to work.

06

Security assistance

Practical help with account security, device protection, safer settings and reducing common risks.

07

Backup assistance

Review, configure and test sensible backups for important business files and systems.

08

On-site & remote troubleshooting

Remote help when it is the quickest option, or an on-site visit when hands-on work is needed.

How business pricing works

Flexible support.
Clear pricing before work begins.

Every business setup and support request is different, so pricing is matched to the work rather than packaged as a one-size-fits-all plan.

Business support

Pricing matched to the support you need.

I’ll start with a short conversation about your systems, the current issue and the result you need. You will then receive a clear recommendation and pricing before paid work begins.

Ask about business IT support

Ad-hoc support when you need itOne-off on-site assistance starts from $99 for the first hour, including local call-out and travel.

Projects quoted clearlySetups, migrations, improvements and other defined work are priced according to the scope involved.

Flexible repeat supportRepeat on-call arrangements are available without requiring a managed-services contract.

Free initial phone discussionA short conversation to understand the issue and recommend the next step—not a free technical assessment.
Total known cost confirmedNo additional GST is added. Any parts, software, parking or travel outside the service areas will be explained before booking or purchase.
You approve additional workI will explain the options and confirm the cost before continuing beyond the agreed work.
Flexible support

Help that fits the
problem at hand.

There is no requirement to buy an ongoing package. Choose the level of help that makes sense for the issue, project or stage of your business.

  1. 01

    One-off assistance

    Call when something breaks or a technology problem is disrupting the day.

  2. 02

    Project work

    Get focused help with an office move, device rollout, network improvement or Microsoft 365 task.

  3. 03

    Repeat on-call support

    Come back to the same local IT person when new issues arise, without signing a managed-services contract.

  4. 04

    Same-day where possible

    If I can get to you the same day, I will. Otherwise I will arrange next-day help or assist remotely when appropriate.

Clear expectations

On-demand support,
not an outsourced helpdesk.

Desk Flow IT is a sole-trader service built around responsive, personal help. It is not positioned as:

  • 24/7 support
  • Guaranteed response SLAs
  • Continuous monitoring
  • Full outsourced helpdesk coverage
  • Enterprise managed services
Common questions

Before you
get in touch.

How much does business IT support cost?

Pricing depends on the support required. Ad-hoc on-site assistance starts from $99 for the first hour, including local call-out and travel within the published service areas. Projects and repeat on-call arrangements are quoted according to the work involved, with pricing approved before paid work begins.

Who is this service suited to?

Sole traders, professional offices and small teams that need capable IT help without employing an IT person or buying enterprise managed services.

Do I need a support contract?

No. You can request a one-off fix, engage me for a defined project or call again whenever you need familiar support.

Can you come to our office?

Yes. I provide on-site support across the listed Melbourne service areas. If I can attend the same day I will; otherwise I will arrange next-day help or assist remotely when suitable.

One-off, project or repeat support

Need help with your
business IT?

Request IT help Or call 0493 930 141