Homes & families
Help with shared devices, connectivity, printers, accounts and the technology used around the house.
Home IT help Patient, practical help
Patient, practical help
for technology at home.
Get clear, one-to-one help with computers, Wi-Fi, printers, email, security and everyday devices—on site or remotely.
Who I helpFriendly support that meets you
Friendly support that meets you
where you are.
No jargon and no talking down—just clear explanations and practical help with the technology you use.
Retirees
Patient, plain-English assistance that gives you confidence using your computer and online accounts.
Home offices
Reliable computers, Wi-Fi, monitors, email and peripherals for working effectively from home.
What I can help withEveryday home technology,
Everyday home technology,
made less frustrating.
From one stubborn device to a Wi-Fi problem affecting the whole home, I focus on fixing the cause and explaining what changed.
Computer problems
Fix slow, crashing, overheating or unreliable Windows PCs and laptops.
Wi-Fi & internet
Resolve dropouts, dead zones, slow speeds, router problems and confusing home networks.
Printers & scanners
Get wireless printing, scanning and everyday device connections working properly.
New computer setup
Set up a new PC, transfer files, install applications and configure it for everyday use.
Email & accounts
Help with mailbox setup, password resets, locked accounts and confusing email errors.
Viruses & security
Remove malware, investigate suspicious pop-ups and improve practical account and device security.
Backups & file transfers
Protect important photos and documents, move files and check that backups are working.
Everyday devices
Connect phones, tablets, monitors, TVs and other technology used around the home.
Home IT pricingStraightforward help.
Straightforward help.
No open-ended bill.
Know what the first visit includes and approve any additional work before I continue.
On-site IT help from $99.
The $99 minimum is the total labour price for travel within the published service areas and up to 60 minutes of support. Many common problems can be resolved within the first visit.
Get help with a home IT problemNo separate local call-out feeThe first-hour minimum already includes the local visit and up to 60 minutes of support.
More time only with approvalIf needed, additional support is $24.75 per 15 minutes and will be discussed before I continue.
Remote and larger jobsRemote support is $49.50 for the first 30 minutes. Larger home jobs can be quoted before work begins.
Free initial phone discussionA short conversation to understand the issue and recommend the next step—not a free technical assessment.
Total known cost confirmedNo additional GST is added. Any parts, software, parking or travel outside the service areas will be explained before booking or purchase.
You approve additional workI will explain the options and confirm the cost before continuing beyond the agreed work.
Common questionsBefore you
Before you
get in touch.
How much does home IT support cost?
On-site IT help starts from $99. The $99 minimum includes travel within the published service areas and up to 60 minutes of support. If more time, parts or other work are required, I will explain the options and confirm the cost before continuing. Remote support is $49.50 for the first 30 minutes.
Do you come to my home?
Yes. I provide on-site help throughout the listed Melbourne service areas. Visits are not restricted to a standing appointment schedule: same-day is offered where possible, otherwise next-day or remote help can be arranged.
Can you help remotely?
Yes. Many email, software, account and configuration problems can be handled remotely when that is the quickest sensible option.
Do I need an ongoing plan?
No. Home IT help is available as a straightforward one-off service. You can contact me again whenever another problem comes up.
On-site and remote home IT help Got a technology problem